Return & Refund Policy

we always make sure that our products are of good quality. Customer satisfaction is our number one priority. All items we carry are inspected prior to shipment to ensure the quality and condition of the items shipped. Our customer support team is always at your service.

If you do receive a defective product, don't worry, we have a very simple return process. We apologize for any inconvenience this may cause.

What should you do when you receive a defective product?
After you determine that you have received a defective product, please contact our after-sales service via our website instant messenger or email XXXXX within 14 days.
Inform us of the problem and provide a photo or video that clearly shows the quality defect of the product.
Once the product is confirmed to be defective, we will arrange for a replacement product or refund to your original payment without returning the defective product.
If we are not notified within 14 days of receiving the item, it will no longer qualify for a return or replacement.

Can I return or cancel my order if it's not a quality issue?
Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled. (2-7 business days processing time)
If you initiate a return or exchange for reasons other than a quality defect, you are responsible for return shipping costs and reshipping costs. The specific fee should be based on the express company you choose.
Returns and exchanges will only be accepted within 14 days of receipt of the item.